Revoked Channel

Revoked Account

When your marketplace connection with PlugoSync is revoked or disrupted, it can impact your store’s operations. Here’s an overview of the potential causes and what you can do to resolve them.

Why Your Marketplace Connection Was Revoked

PlugoSync connects to various marketplaces using an API, which relies on the marketplace's system. Several factors can cause a disconnection:

1. Marketplace Unavailability:

   • If the marketplace experiences downtime or an unexpected issue, your shop’s connection to PlugoSync may be cut off.

   • Solution: Follow the steps to reconnect your account here: How to Reconnect Account.
     

2. Marketplace Maintenance:

   • Marketplaces occasionally perform maintenance that may restart all active connections, including yours with PlugoSync.

   • Solution: Regularly monitor your connections and check notifications in PlugoSync for any updates.
     

Specific Marketplace Requirements

Tokopedia

• Power Merchant Requirement:

  • If you lose your Power Merchant status, your connection to PlugoSync will be automatically revoked.

  • Solution: Check your seller status and performance on Tokopedia to ensure you maintain Power Merchant status.
    

Lazada

• Subscription Packages:

  • Lazada requires you to purchase specific packages that have expiration dates. If your package expires, your connection will be cut.

  • Solution: Regularly review your Lazada subscription and ensure it's active to keep your connection with PlugoSync intact.
    

Shopee

• Connection Duration:

  • Shopee requires input on how long you want to keep your connection active with PlugoSync. If the connection duration expires, it will be revoked.

  • Solution: Regularly verify the expiry date of your Shopee integration on the integration page, and renew the connection as needed.
    

What to Do After a Revoked Connection

If your marketplace connection is revoked, follow these steps:

1. Reconnect Your Account: Visit Reconnect Account for detailed steps.

2. Check Product, Warehouse, and Order Connections:

   • Ensure all products, warehouses, and orders are reconnected and synced.

   • Follow the guidelines for reconnecting specific features:

     • Product Import Rules

     • Warehouse Management

     • Order Management

By following these instructions, you can restore your marketplace connection and ensure your store continues running smoothly.