Order Processing

Order Instruction

Order Navigation

PlugoSync helps you manage all your orders from various marketplaces efficiently. Here’s how you can navigate and manage your orders on the Order Page:

1. Search: Use the search bar to find orders by their number.

2. Filter: Apply filters based on order data, shop, print status, or courier.

3. Order Status: Orders are categorized by their status, including Ordered, Ready to Ship, On Delivery, Completed, and Cancelled.

4. Special Cases: If a product requires buyer confirmation for cancellation, you will need to approve it in PlugoSync.

After refining your search, you can select orders by checking the rectangular checkbox or individually. Your selections will remain even if you change the variation. To avoid errors, you can process up to 100 orders at a time.

Order Processing

After navigating to your selection on the Orders page, you can easily process up to 100 orders at a time. This includes receiving orders, printing labels, and generating invoices in bulk.

For orders from Tokopedia and Lazada, you need to first process them in the "New Orders" tab:

• For Tokopedia: Receive the order.

• For Lazada: Create the package.

Orders from Shopee, TiktokShop (Paid Orders), and PlugoStore can be processed directly in the "Ready to Ship" tab.

You can also check which orders need processing and which have already been processed in the "Ready to Ship" tab.

Arrange Shipment

You can set up shipments for individual orders or for all orders at once using the following steps:

1. Go to the 'Orders' menu, select the orders you want to ship, and click 'Request Pickup.' You can also choose alternative options, such as courier drop-off or manual shipping.

2. Click 'Confirm' to finalize your shipment arrangement.

3. Your shipment setup is complete.

4. To arrange shipments in bulk, go to the 'Ready to Ship' tab, select all the products you want to ship, and click 'Arrange Shipment.'

5. Set the pickup date, time, and location, then click 'Confirm.'

6. Your orders are now successfully scheduled for pickup.

Track Shipment

You can set up shipments for individual orders or for all orders at once using the following steps:

1. Go to the 'Orders' menu, select the orders you want to ship, and click 'Request Pickup.' You can also choose alternative options, such as courier drop-off or manual shipping.

2. Click 'Confirm' to finalize your shipment arrangement.

3. Your shipment setup is complete.

4. To arrange shipments in bulk, go to the 'Ready to Ship' tab, select all the products you want to ship, and click 'Arrange Shipment.'

5. Set the pickup date, time, and location, then click 'Confirm.'

6. Your orders are now successfully scheduled for pickup.

Download Order Report

In PlugoSync, you can easily download orders from the past 90 days. To do this, simply click the download button in the top-right corner of PlugoSync. A CSV file will be generated containing detailed information such as Order Number, Tracking Number, total products, price, and more.

For further instructions you can see the instruction here

FAQ

Why is my order detail information not synced correctly?

PlugoSync acts as a third-party provider, and each marketplace has its own policies regarding the sharing of detailed information like promotions, processing fees, take rate fees, and delivery fees with discounts. As a result, your order details might not match exactly, especially regarding the total order value and other related information. The total order value in PlugoSync is for reference only and may not match what's shown in your Seller Center.

Why are my orders not showing in PlugoSync?

Your orders might not sync, especially during the initial integration, or if there’s an issue with the marketplace connection. Sometimes, the integration might be disrupted during large campaigns or other issues on the marketplace side. To resolve this, you can simply go to the order page, click on "Import from," and select the channel you want to import from. Your orders should then appear.

Rest assured, there won’t be any duplicate orders as PlugoSync prevents double entries.

How can I find my Order History?

Simply go to the order page, then navigate to the order details where you can find two types of history: general order history and pick and pack history. This will show you who processed the order, when it was processed, and what actions were taken.

What does it mean if I see an unlinked product tag?

If you see an unlinked product in one of your orders, it means that the product is not in the Master Product list. This can result in the stock not syncing, so PlugoSync won’t update the stock value even if you process the order. The order will still be processed, but the stock won’t be updated, meaning it could lead to overselling or other inventory issues.

Once you finish importing the product, you need to click SYNC in the orders page, so that it will refresh both order and stock page.